What We Did
01
Release log discipline
A single, plain-language release log: what changed, who is affected, what to do differently. Published before go-live, not after.
02
Regression coverage
A standing regression suite for the automations that broke most often, run as a gate criterion rather than a nice-to-have.
03
Triage with teeth
Post-release defects triaged daily against the risk register, so fixes landed in days instead of accumulating into the next release.
Results
-20%
Support ticket volume
-40%
Mean time to resolution
1 week
Post-release recovery period eliminated
What changed
The post-go-live ticket curve flattened. Support stopped being the release communication channel.