Case studies
Outcomes, in real numbers.
-40%
Mean time to resolution
-20%
Ticket volume
5,000+
Users supported
~$100K
Annual savings identified
- Read the Case Study →: Structured UAT ended release-weekend firefighting
Structured UAT ended release-weekend firefighting
A 5,000-user Salesforce org shipping monthly releases. Every go-live weekend meant senior staff on standby, and defects routinely surfaced in production that UAT should have caught.
- Read the Case Study →: Governance cut the post-release ticket spike
Governance cut the post-release ticket spike
Each release produced a predictable spike of support tickets — confused users, broken automations, and changes nobody had communicated. The support team spent the first week of every cycle recovering.
- Read the Case Study →: Fractional BA leadership without adding headcount
Fractional BA leadership without adding headcount
A lean Salesforce team with no senior business analyst. Requirements arrived as tickets, licenses accumulated unreviewed, and delivery priorities were set by whoever asked loudest.