What We Did
01
Scored risk assessment
Every release item scored for blast radius and rollback difficulty; the risk register became the release agenda.
02
UAT with named owners
Test scenarios mapped to business processes, each with a named business owner accountable for sign-off — not a shared spreadsheet nobody owned.
03
Gate sign-off
A go/no-go gate with written criteria. If the gate did not clear, the release moved — without debate, because the criteria were agreed in advance.
Results
-40%
Mean time to resolution, over two quarters
0
Emergency weekend rollbacks after quarter one
Monthly
Release cadence maintained throughout
What changed
Release weekends shifted from all-hands standby to a checklist.